Various maintenance services to securely and smoothly operate your infrastructure environment
Our “support services” include the provision of a globally unified maintenance service and optional services that meet the various needs of your system environment.
Benefits of the support services
Globally-unified, one-stop operation
We have established a bilingual service desk available 24-7. We offer one-stop operation with a globally concentrated technical analysis team and single global ITSM system.
IT operation optimization
We provide operations which can improve operational efficiency and reduce time spent on troubleshooting through the automation of the IT operation.
Service areas
SIDS
We provide maintenance services with consistent service levels and quality on a global basis.
Option Services
Option Services is an optional service of SDIS.
01Smart-hands
Smart-hands is a service in which we perform on-site isolation on your behalf.
02Monitoring for Cisco Meraki
This is a service which provides alive monitoring and alert notifications for Meraki devices. It allows you to easily grasp details of failures and to request failure investigations.