Various maintenance services to securely and smoothly operate your infrastructure environment
Our “support services” include the provision of a globally unified maintenance service and optional services that meet the various needs of your system environment.
Benefits of the support services
Globally-unified, one-stop operation
We have established a bilingual service desk available 24-7. We offer one-stop operation with a globally concentrated technical analysis team and single global ITSM system.
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IT operation optimization
We provide operations which can improve operational efficiency and reduce time spent on troubleshooting through the automation of the IT operation.
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Service areas
SDIS
We provide maintenance services with consistent service levels and quality on a global basis.
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Option Services
Option Services is an optional service of SDIS.
01Smart-hands
Smart-hands is a service in which we perform on-site isolation on your behalf.
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02Monitoring for Cisco Meraki
This is a service which provides alive monitoring and alert notifications for Meraki devices. It allows you to easily grasp details of failures and to request failure investigations.
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