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Services

Technical Services

Our engineers with advanced skills support the building and maintenance of stable IT environments. We offer optimal services from an array of programs to suit your needs and situation. *Supported across Japan

Support menu

Site Survey
(On-site environment survey)

Remote

  • We conduct a survey of the preparation status of the destination where the devices will be installed by telephone and e-mail.

On-site

  • We visit the destination where the devices will be installed to conduct a survey of the preparation status toward the installation of those devices.
  • We prepare survey reports.

Kitting/Staging
(Startup check, initial settings and advance operation check)

  • Unpacking in our workspace
  • Device startup check
  • Loading of the latest stable IOS
  • Loading of the basic configuration
  • Device log acquisition
  • Repackaging and shipping to the installation site

Rack & Stack
(Device installation)

  • Delivery of devices to the installation site
  • Unpacking and installation on racks
  • Device startup check
  • Loading of the basic configuration or the configuration provided by the client
  • Uplink cable connection
  • Mounting of tags for asset management

Full Config
(Designing to installation and on-site test)

  • Definition of requirements from technical and service perspectives
  • Basic design and detailed design
  • Proof of concept (PoC)
  • Preparation and loading of the device configuration
  • Acceptance test

Knowledge Transfer
(Knowledge sharing)

  • Preparation and explanation of operation manuals for the installed devices

Project Management
(Project management)

  • Formulation of work scope
  • Management of the device introduction project (quality, costs, and delivery deadline)

Support menu details

Site Survey
(On-site environment survey)

This is a service to survey the preparation status of your site to prepare for device installation.
Our engineers interview you remotely or by visiting your site to conduct the preparation status survey.

Kitting/Staging
(Startup check, initial settings, and advance operation check)

This is a service to perform an advance device startup check and basic design to quickly install and operate the devices by mounting in your installation site.
We perform this service in our workplace or the workplace specified by our partner companies.

Rack & Stack
(Device installation)

This is a service which includes the installation of devices to your racks and the loading of the basic configuration.

Full Config
(From design to installation and on-site test)

We provide the basic design, detailed design, and configuration preparation services for your devices.