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HomeNewsNotice[Temporary restored] Outage Notification (5 July) | Service Desk email outage

[Temporary restored] Outage Notification (5 July) | Service Desk email outage


Dear Customer

We appreciate your choice to use our services at NTT Service Desk.

Our Service Desk has experienced the following problem,
The Service Desk has been temporarily restored and is now able to receive email.
We will continue to work towards a permanent recovery.

Incident Date and Time:
from approximately 09:00 AM July 4, 2024 to 08:30 AM July 5, 2024

Issue Description:
There has been a problem with the Service Desk’s email system which has prevented the reception of emails,
The Service Desk address was unable to receive email but is now able to receive email.
All emails received during the outage have also been acknowledged.

We are currently investigating the cause of the problem and taking steps to restore service.

Contact Information:
For service enquiries, please continue to use the following email address and contact number.

We sincerely apologize for any inconvenience this may cause.We will contact you as soon as the issue has been resolved.
Your understanding and cooperation are greatly appreciated. If you have discontinued our service, please accept our apologies for any disturbance.

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