Hello, this is LC from the Business Development department. In this blog post we will be looking at Cisco
ThousandEyes and how it can help transform the way your IT and network teams tackle infrastructure issues,
ensuring a good digital experience for your users.
Contents
What is Digital Experience?
In today’s interconnected world, the term “digital experience” has become a cornerstone of IT and business
strategies. A digital experience refers to the interactions and engagements a user has with digital platforms,
services, or products. This can include websites, mobile apps, social media, and other online services.
The quality of a digital experience is determined by several factors, including user interface design, ease of
navigation, speed, personalization, and the overall satisfaction of the user.
For IT professionals, crafting a seamless digital experience involves a deep understanding of user behavior,
preferences, and expectations. It requires leveraging data analytics, user feedback, and cutting-edge technologies
such as Cisco ThousandEyes to create an environment where users can carry out the tasks needed to do their job
in a seamless, stress-free manner. Moreover, a successful digital experience must be consistent across all
touchpoints, ensuring that users have a cohesive and satisfying journey whether they are accessing a service or
resource via a desktop, tablet, or smartphone, whether at home or in the office.
In essence, a superior digital experience not only meets the functional needs of users but also ensures productivity
is high, driving business growth. As digital landscapes continue to evolve, the importance of delivering exceptional
digital experiences will only grow, making it a critical focus for IT professionals and businesses alike.
Troubleshooting Complex Networks
One of the major hurdles IT and Network teams face when trying to provide a seamless digital experience to
users, is that modern networks in use today are vastly different to those from 10 years ago. 10 years ago,
all users were conveniently located within the office, with all of the applications needed for them to carry out their
work located in a data center the company owned. Our modern networks are not so simple. With the adoption of
cloud infrastructure, remote work, SD-WAN and SaaS applications to name a few examples, IT and Network teams are dealing with a soaring complexity curve, widening the scope of possible points of failure that could lead to a
diminished digital experience for end users.
The integration of various service providers can lead to a fragmented network environment, where pinpointing the root cause of issues becomes a daunting task. Each component, whether it’s an ISP, a cloud service, or a SaaS
application, operates independently, often with its own set of performance metrics and monitoring tools. This lack
of unified visibility can result in prolonged downtime as IT teams struggle to correlate data from disparate sources.
Moreover, the dynamic nature of cloud services and SaaS applications, which frequently update and change
configurations, adds another layer of complexity. IT teams must stay abreast of these changes to ensure
compatibility and optimal performance. The reliance on multiple ISPs also introduces variability in network
performance, where issues like latency, packet loss, or outages can arise from any point in the network chain.
To mitigate these challenges, IT teams need robust monitoring and diagnostic tools that provide end-to-end
visibility across the entire network infrastructure.
Introducing Cisco ThousandEyes
Cisco ThousandEyes is a cutting-edge network intelligence platform designed to provide comprehensive visibility
into the performance of your entire network infrastructure. ThousandEyes addresses the challenges of operating a
complex network by offering end-to-end monitoring and diagnostics, enabling IT and Networks teams to pinpoint
and troubleshoot problems with unprecedented accuracy.
Source：Digital Experience Assurance (thousandeyes.com)
The platform leverages a global network of vantage points to continuously monitor the health and performance of your network, from internal systems to external services. This holistic approach allows IT professionals to identify bottlenecks, latency issues, and outages, regardless of where they occur in the network chain. Additionally,
ThousandEyes provides detailed insights into the performance of third-party services, helping organizations hold
their service providers accountable and ensure a seamless user experience.
With its intuitive dashboards and powerful analytics, Cisco ThousandEyes empowers IT teams to proactively
manage network performance, reduce downtime, and enhance the overall digital experience for users.
By integrating ThousandEyes into your network management strategy, you can achieve greater operational
efficiency and maintain the high standards of service that modern businesses demand.
Overview of the Cisco ThousandEyes Platform
Cisco ThousandEyes is designed to provide unparalleled visibility and insights into network performance, leveraging
a multi-layered approach to monitoring and diagnostics. At its core, the architecture consists of a global network of
vantage points, including cloud agents, enterprise agents, and endpoint agents. These agents continuously collect
data on network performance, application delivery, and user experience from various locations and devices.
Source：Enterprise Agents (thousandeyes.com)
Cloud agents are strategically placed in data centers around the world, providing a broad perspective on internet
and cloud service performance. Enterprise agents are deployed within an organization’s network, offering detailed
insights into internal network performance and connectivity to external services. Endpoint agents, installed on user
devices, capture real-time data on user experience and application performance.
The collected data is processed and analyzed in the ThousandEyes cloud platform, which uses advanced analytics
and machine learning to identify patterns, detect anomalies, and pinpoint the root causes of issues. The platform’s
intuitive dashboards and visualizations enable IT teams to quickly understand and address performance problems,
whether they originate within the internal network or from external service providers.
Source：Platform | ThousandEyes Digital Experience Assurance(thousandeyes.com)
Summary
With the introduction of new technologies and the outsourcing of parts of the network to third parties like SaaS to reduce costs, IT administrators face challenges in monitoring and resolving issues in an evolving network. Cisco
ThousandEyes allows IT administrators to monitor and resolve end-to-end connectivity issues across multiple
layers from a single screen. The lightweight software-based agents and cloud management platform of Cisco
ThousandEyes enable the solution to be operational with minimal investment and without the need for additional
hardware. The deployment of Cisco ThousandEyes not only ensures the digital experience of end users but also
frees IT administrators from prolonged troubleshooting, allowing them to focus on other tasks.
For more information on how Cisco ThousandEyes can benefit your organization, please contact our sales team or reach out to us here.
