SDIS is a globally proven, industry-leading support service.

We are proud to introduce NTT Group’s support service to our valued customers.
With more than 140 CCIE certified professionals in APAC and a bilingual Japanese team,
we provide Japanese-quality services to major companies.

SDIS® Support Service
※SDIS is a maintenance and support service provided globally by NTT DATA, Inc. Sold in Japan by NTT DOCOMO BUSINESS DATA

NTT Global Coverage

• 46 countries + more than 110 partner countries
• 84 locations in Japan

Our Clients

• Japanese banks, securities firms, insurance, financial service companies
• Japanese pharmaceutical companies
• Japanese heavy industry
• Japanese IT service companies
• Japanese information systems company
• Japanese multinationals and conglomerates
• Major Asian banks
• U.S. banks, securities firms, insurance, financial service companies
• U.S. pharmaceutical companies, U.S. medical equipment manufacturers
• U.S. major manufacturer of construction / mining equipment
• U.S. multinationals and conglomerates
• European banks, securities firms, insurance, financial service companies
• European pharmaceutical companies
• European automobile manufacturers and related manufacturers
• European semiconductor manufacturers
• European sporting goods manufacturers
• European high-brand companies
• European software companies
• European mineral resource companies
• European multinationals and conglomerates

※EOL (End of Life) and EOSL (End of Service Life) are used interchangeably.

 

 

SDIS vs SmartNet

*TAC = Technical Assistance Center. A department that provides technical support services.

 

 

FAQ

 

 

Support Service Overview

Maintenance Service Role Matrix

Category	Description	Onsite	Parts Only	Engineer Only
Failure Analysis	Confirmation of failure events and locations	Customer	Customer	Customer
	Detailed hearing of the event, requesting equipment logs	NTT DOCOMO BUSINESS DATA	NTT DOCOMO BUSINESS DATA	NTT DOCOMO BUSINESS DATA
	Log collection	Customer	Customer	Customer
	Log analysis	NTT DOCOMO BUSINESS DATA	NTT DOCOMO BUSINESS DATA	NTT CDOCOMO BUSINESS DATA*
	Provision of an updated OS in the event of a software failure (in the case of free software)	NTT DOCOMO BUSINESS DATA	NTT DOCOMO BUSINESS DATA	Customer
	Applying patches / upgrading OS	Customer	Customer	Customer
	Applying correct / countermeasure settings to equipment	Customer	Customer	Customer
RMA	Delivery of replacement equipment	NTT DOCOMO BUSINESS DATA	NTT DOCOMO BUSINESS DATA	Customer
	Align OS version with replaced equipment	NTT DOCOMO BUSINESS DATA	Customer	NTT DOCOMO BUSINESS DATA
	Config restoration (Latest configuration will be provided by customer)	NTT DOCOMO BUSINESS DATA	Customer	NTT DOCOMO BUSINESS DATA
	Removal of defective products and replacement with alternative equipment	NTT DOCOMO BUSINESS DATA	Customer	NTT DOCOMO BUSINESS DATA
	Customer Portal update (Smart License/Meraki Dashboard, etc.)	NTT DOCOMO BUSINESS DATA/Customer	Customer	NTT DOCOMO BUSINESS DATA/Customer
	Confirmation of recovery from the failure	Customer	Customer	Customer
	Return of defective products	NTT DOCOMO BUSINESS DATA /Customer	Customer	Customer
Research	Vulnerability and defect research	NTT DOCOMO BUSINESS DATA	NTT DOCOMO BUSINESS DATA	Customer
	Research on design and configuration methods	Customer	Customer	Customer
Management	Inventory Management (Hardware/Software/License)	Customer	Customer	Customer
	Retention of backup configuration files	Customer	Customer	Customer

*Support will be limited to NTT’s knowledge base.